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Table of Contents

General

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Rural Clothing/Livens Ltd. These terms and conditions do not apply to physical instore transactions. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions. All transactions with Rural Clothing/Livens Ltd will be governed by these terms and conditions.

All references to the “company”, “us” or “we” will refer to Rural Clothing/Livens Ltd. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Web Site shall include reference to all URL’s owned by Livens Ltd.

Prices

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise. All prices are subject to change without prior notice.

Orders

We are pleased to accept orders by any of the following methods; Online transaction (secure server), e-mail (unsecure),or telephone. Please refer to our Payment section for details. All credit / debit card transactions are subject to validation checks and are authorized by the card issuer. We accept MasterCard, Visa, Delta, Maestro and Solo. If the issuer of your card refuses to authorize payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Delivery

Items ordered will be delivered as soon as possible in accordance with the requested delivery service. Charges for the different delivery services can be obtained from us on +44 (0)1283 568661 and are also listed within the Delivery and Payment page. All delivery charges are subject to change without prior notice.
Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of thirty days. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

We do not export any items outside the UK.

Instore Collection

We are pleased to accept orders for in-store collection. Once your item is ready, we will hold it for up to 3 months. After this period, your order will be marked as completed, and no refund will be issued.

For items on backorder, the 3-month holding period begins when the item is back in stock, and you have been notified for collection.

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from Livens Ltd and strive to offer you excellent quality, value and service at all times. If you wish to return an item for exchange or you have decided not to keep it, please write a letter explaining the reasons / issues and send it back to us together with the products original packaging and labeling within 14 days. We will exchange or refund the cost of the item(s) where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt.
If you wish to return any item due to it being faulty, please write a letter giving details of the fault and send it back to us together with the item in its original packaging, where possible, within 30 days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate. If you are in any doubt, please contact us on +44 (0)1283 568661. We are here to help you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.

Products

Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.

Guarantee

All products offered are guaranteed for a period of 12 months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse. In the event of a warranty claim, please return the item with a copy of the original receipt to us at:

Livens Ltd 101 High St Burton-on-trent DE14 1LJ

The guarantee does not cover for used (beyond 30 days for faulty and
14 days unwanted), accidental and deliberate damage, tampering with the
item or improper use.
The item needs to be complete when returning including all accessories, original box and manuals.

If the item becomes faulty within 12 months of purchase, please
notify us first by email and await a reply. We may then ask you to
return to us at your own expense, including all accessories, original
box and manuals. Once the item has been received by us, it will be
thoroughly inspected for the above misuse and if a manufacturing fault
is found, the item will be repaired or replaced, in the event we are out
of stock of the item a refund will be offered.

We can not refund any unwanted item that is returned to us in used
condition, broken without original box, manuals and accessories.
Any
warranty offered does not cover items broken with force, such as cocking
handles, plastic bodyshells, wings, etc, etc and does not cover gun
stocks.

Please Note: BATTERIES & CHARGERS ARE EXCLUDED from our normal
warranty, as they are susceptible to overcharging No returns or refunds
can be accepted with clearance and sale items purchased in-store, as
these may have been brought on a no warranty or return basis and are
thus sold on a no or return basis.

Please identify clearly the area or part that has failed. All items must be returned in a clean, dry condition, otherwise they may be returned to you without attention. Further advice is available by contacting us during office hours +44 (0)1283 568661.

Your right to cancel

We offer a 7 days money back guarantee on unused, sealed and goods in a new resalable condition with all manuals and accessories on items PURCHASED IN-STORE.

For online orders, we offer the standard 14 days unwanted returns on unused, sealed and goods in a new resalable condition with all manuals and accessories together with a copy of your original receipt.. For unwanted returns the buyer has to pay the postage for return. If such items are returned with damaged packaging it will affect your refund.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.

Additionally, for online purchases, should the item become faulty within 30 days you are entitled to a refund of the cost of the item ONLY if the fault can be
verified under warranty. The guarantee does not cover for used (beyond 30 days for faulty and 14 days unwanted), accidental and
deliberate damage, tampering with the item or improper use.The item needs to be complete when returning including all accessories, original box and manuals.

A Deposit is taken as a guarantee that the purchaser means business and therefore is non refundable .

DEPOSITS ARE TAKEN AS PART PAYMENT FOR GUNS AND THEREFORE FORM PART
OF CONTRACT .UNDER NO CIRCUMSTANCES WILL THESE BE REFUNDED SHOULD THE
CUSTOMER CHANGE THEIR MIND.

ALL DEPOSITS ARE VALID FOR 12 MONTHS .UNDER NO CIRCUMSTANCES WILL THESE BE REFUNDED SHOULD THE CUSTOMER CHANGE THEIR MIND.

IF AN ITEM IS PREORDERED YOU CAN CANCEL THE ITEM ANYTIME BEFORE THE ITEM ARRIVES INSTORE.

Your right to a refund

You should get a refund within 14 days of us  getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office).

All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given.

We can not refund any unwanted item that is returned to us in used
condition, broken without original box, manuals and accessories.
Any
warranty offered does not cover items broken with force, such as cocking
handles, plastic bodyshells, wings, etc, etc and does not cover gun
stocks.

A Deposit is taken as a guarantee that the purchaser means business and therefore is non refundable .

DEPOSITS ARE TAKEN AS PART PAYMENT FOR GUNS AND THEREFORE FORM PART
OF CONTRACT .UNDER NO CIRCUMSTANCES WILL THESE BE REFUNDED SHOULD THE
CUSTOMER CHANGE THEIR MIND.

ALL DEPOSITS ARE VALID FOR 12 MONTHS .UNDER NO CIRCUMSTANCES WILL THESE BE REFUNDED SHOULD THE CUSTOMER CHANGE THEIR MIND.

Force Majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer’s liability will be limited to the value of the items already supplied together with any associated delivery charges.

Content

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

Pricing and Description Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of Livens Ltd until final payment of all sums owing in respect of those goods has been received in full by us.

Complaints

Any complaint or compliment can be sent to us at Livens Ltd. We will endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Privacy Policy

This privacy policy covers Livens Ltd and its Web site.

You can browse our site without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

Cookies are placed / collected to monitor visits but not used to store personal data.

We will collect and store information about you to allow us to firstly, process and fulfill any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g.(registration or placing an order). The information key symbol is shown wherever we collect data in your browser window. All information is collected lawfully and in accordance with the Data Protection Act 1998.

We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our store or direct sales channel.

The type of information that we will collect will include: – Your title and name
– Known address
– Contact telephones numbers
– E-mail address
– Order

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. They will be sent further information / communication via email only.
Information about you will only be shared or transferred to carefully selected companies with your consent.

Our website contains links to third party websites operating their own terms and conditions and privacy policies. Sailboat Spares is not responsible for the policies of any linked third party sites.

Security
We are fully committed to providing full security both through our on-line and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us.

All information you provide is fully encrypted so that it cannot be read by third parties. (For Netscape click the security icon on the tool bar and check the SSL2 and SSL3 boxes. For Internet Explorer go to view, menu, find Internet Options click on Advanced and check the SSL2 and SSL3 boxes.

Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.)

Access to information

We will strive to always hold accurate and up to date information about you. You can gain access to information that we may hold about you by:

Sending an email to sales@livens.co.uk
Writing to this address (Livens Ltd, 101 High Street, Burton on Trent, Staffordshire. DE14 1LJ
Telephone +44 (0)1283 568661 (during office hours)

We will provide you with a readable copy of any personal data that we may hold about you, within thirty days of receipt of your request. We will require proof of your identity before releasing any data. We will provide the information at a charge of £20.00 payable with your request.

In instances where you find information that we hold about you to be inaccurate we will correct or delete it promptly.

We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal.

If you should have any queries regarding our privacy policy or terms and conditions, please contact or write to us.

If you are currently receiving information from us and would prefer not to, please unsubscribe from the link in that email or via the form on the website and you will be automatically removed from our mailing list.

Contact Details

Livens Ltd
101 High Street, Burton on Trent, Staffordshire. DE14 1LJ

Telephone: +44 (0)1283 568661
Fax: +44 (0)1283 568661
Email: sales@livens.co.uk

Office Hours:

Our office operates from 9.00am to 5:00pm Monday to Friday (GMT/BST).
Registered Address:
Livens Limited, 101 High Street, Burton on Trent, Staffordshire. DE14 1LJ
VAT No. GB 284 2116 69
Copyright © Livens Ltd

The contents of this site and other publications from Livens Ltd are owned or licensed to Livens Ltd or are used with permission by the owner. Reproduction strictly by permission only.